Delivery policy

SAPUWA delivers to Ho Chi Minh area. When buying products, please notice the following delivery policies:
1. Scope of application:
For all customers buying products at SAPUWA and request delivery to your destinations.
Area: Ho Chi Minh city.  

2. Form of application: 100% Free delivery

3. Delivery time:
Delivery within 48 hours from successful order placed. In some objective conditions such as bad weather; heavy traffic, unexpected broken vehicles…etc may cause a late delivery. While waiting for delivery, please contact the SAPUWA call center - 1800 2085 for any assistance and requests.

4. Responsibility of delivered products:
- SAPUWA is responsible for any damage or loss during delivery from our facility to customers’ destinations.
- Customers are responsible for checking products received. When find out any damage, broken, scratched, distorted, or wrong order, please confirm the products condition with shipper and contact our customer service via SAPUWA hotline.
- After signing the delivery note without any notice and complaint, SAPUWA will not respond to any exchange requests due to broken, scratched, distorted…products or wrong order.  

5. Others:
- In case of force majeure caused by nature disaster, political actions…. SAPUWA is not responsible for damages caused by late delivery or no delivery.
- In holidays or special days that have traffic restriction, time delivery may change, SAPUWA will contact customers to discusse a new delivery schedule.

SAPUWA would like to sincerely thank and hope to serve you!



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