Information privacy policy

Thank you for visiting the website www.sapuwa.com operated by Saigon Pure Water Company Limited (SAPUWA). We respect and promise to keep your private information private and not disclosed to third parties. Please read the privacy policy below to better understand the commitments made by SAPUWA to respect and protect the rights of visitors.

1. Collecting personal information
When you visit the website sapuwa.com to refer to bottled water products,  wooden shelves, hot and cold machines, information, company policies, ... we may request You provide, register some personal information such as: Email, Full name, Phone number, Address .... These information will help us:

• Quickly support for customers when they need to buy products.
• Support to answer customers' questions about products, services and other information.
• Provide the latest information about products, services, promotions on the website for customers to promptly update.
• Record and review contributions to improve the content or interface of the website.
• Carry out activities to promote products and services related to customers easily.

Notes
SAPUWA will collect, store and process your information for the purchase process, for future notices and to provide services. The declaration will not limit personal information such as title, first name, last name, email, address, phone number, private requests, etc.
All information declared to SAPUWA by customers must ensure accuracy and legality. SAPUWA will not be responsible for all laws related to the information you declare.

2. Use of personal information
The personal information that sapuwa.com we collect is committed to will be used for appropriate purposes, in full compliance with the content of the "Privacy Policy" above. In addition, when necessary, SAPUWA uses this information to:

• Send order confirmation letter, thank you letter
• Provide information about business policies, warranties, services.
• Providing information about new products and services.
• Provide information about the Promotion Program, periodic incentives.
• Provide information about the holidays, New Year, ... of the company.

3. The period of information retention

SAPUWA will store the Personal Information provided by the Customer on SAPUWA's internal systems during service provision to the Customer or until the purpose of collection is completed or when the Customer requests to cancel information provided to the phone number or email of the Administration.

4. People or organizations that may have access to the information:

We do not sell, rent or share customer information with any third party without the customer's permission, except under special circumstances as required by law or to protect the safety of other customers, our employees, our communities or our property.

The Client agrees that, where necessary, the following agencies / organizations / individuals have the right to access and collect their personal information, including:

• SAPUWA company website management board
• Third parties have services integrated with website sapuwa.com such as: Payment gateway, website developer sapuwa.com
• Authorized state agency in case of request according to the regulations in operation regulations.
• Financial advisor, legal and audit firm
• Complainant proves the consumer violation
• At the request of the competent state authority

5. Methods and tools for consumers to access and correct their personal data on the e-commerce system of the information gathering unit:

User has the right to self-check, update, correct or delete any of his information by logging in to his account and accessing the admin page of his login account or by contacting the Administration. According to the information in item e, it is required to correct / delete information.

However, any modification, addition or cancellation of any personal information is still required to fully and in accordance with the regulations on account registration information on https://sapuwa.com/ to ensure tell the Board of Management to provide timely service with the best quality.

6. Mechanism for receiving and resolving complaints related to consumer information:

When detecting that their personal information is being used for the wrong purpose or scope, please email a complaint to: Ms. Kieu My - kieumy@sapuwa.com or Call center 1800 2085 to complain and provide evidence related to the case to the Board. The Board of Directors commits to respond immediately or at the latest within 48 working hours from the time of receiving the complaint.

7. Privacy of personal information

When deciding to submit your personal information, it means that you accept the security terms set out above SAPUWA. And SAPUWA has been, is and will be making every effort to ensure the best security of our customers' information.

However, due to technical limitations, no data can be transmitted over the internet that can be 100% confidential. Therefore, SAPUWA cannot make a firm commitment that the information you provide will be 100% absolutely confidential. For the same reason, SAPUWA cannot be held responsible in the event of unauthorized access to your personal information if you share information related to the password retrieval to others. SAPUWA recommends that you do not give details of personal information to anyone through the internet.

However, due to technical limitations, no data can be transmitted over the internet that can be 100% confidential. Therefore, SAPUWA cannot make a firm commitment that the information you provide will be 100% absolutely confidential. For the same reason, SAPUWA cannot be held responsible in the event of unauthorized access to your personal information if you share information related to the password retrieval to others. SAPUWA recommends that you do not give details of personal information to anyone through the internet.
All transaction information will be kept confidential, but in the case of legal requirements, we will be required to provide this information to law enforcement agencies.
If you do not agree with the terms described above, you may choose not to send personal information to SAPUWA. However, SAPUWA does not guarantee that you will get the benefits described in this "Privacy Policy".

8. Using Cookies
Cookies are small files which can identify username on the user’s computer or on our server when you access certain websites and will be saved by internet browser on your hard drive. Cookies are used to identify address, and save time. We use cookies for your convenience (for example: remember username when you want to sign in to update your shopping cart without giving your information again) and don’t ask for your information (For example: advertising purpose). Your browser can be setted up not to allow cookies but this will limit your benefits when using the website. Please accept our commitments that cookies are not consist of personal information and safe against virus.

Our browser uses Google Analytics, a service of website analysis provided by Google, Inc. Google Analytics uses cookies, are files put in computer to help website analyzes how visitor access the website. Information analyzed from cookies are sent and saved by Google on its server in USA. Google uses this analysis to evaluate your website usage style, create report about website activities to web providers and other related services providers. Google may also send this analysis to the third party to process data on behalf of Google. Google does not combine your IP address with other information that saved by Google. You can refuse using cookies by setting your browser, however please keep in mind that by doing that you do not fully access to the website. By using this web, you agree to allow Google analyze your data by the methods and purposes mentioned above.

9. Interests of customers
You have the right to request access to your personal data, to ask us to correct errors in your data at no charge. At any time, you have the right to ask us to stop using your personal data for marketing purposes.

SAPUWA would like to sincerely thank and hope to serve you!